RZSoft(Realzeal Software Inc.) Refund Policy

Before contacting us to request a refund you may need to check whether your order is eligible for a refund.

The following products are not eligible for return:

Our refund and returns policy lasts 30 days, 30 days have passed since the initial payment date.
The license of the purchase is expired, which means the purchase has exceeded the product’s specified period.
The product suggestion can’t be met. We encourages you to read the product description and try the free trial version before making the final purchase decision.
An unauthorized payment was made due to credit card fraud or other reasons. We recommends you contact the card issuer if there is any suspicion of fraud or unauthorized payment. We cooperate with an independent payment platform, it’s impossible to monitor authorization during payment.
The confirmation email was not received within one hour. Ordinarily, once an order has been validated, our system will automatically send a confirmation email within 1 hour. However, sometimes the arrival of this email can be delayed due to internet or system glitches, email spam settings, email typo, etc. In this case, you should contact the sales@rzfun.com.
A ‘change of mind’ after purchase.
Purchase of a wrong product, which has already been followed by the purchase of the correct product from another company.
Our Product price differences between different regions.
A refund request for part of a bundle. We cooperates with a third-party payment platform that does not support any partial refund within an order; whereas, we may refund the whole bundle after you’ve purchased the correct product separately within the purchased bundle’s guarantee period.
A refund request for the renewal order with personal reasons like “I don’t know it was renewed” or “I don’t need it anymore”. A notification email would be sent to you 14 and 7 days ahead of the deduction date. The auto subscription can be canceled at anytime before the deduction time.
A refund request due to technical issue, with the customer refusing to cooperate with our Support Team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the our Support Team.
Products purchased from individuals, resellers, or online auction sites (such as eBay, Amazon, etc.).
Any RZSoft product purchased from any seller other than RZSoft may only be returned to your seller from which the product was purchased, in accordance with that seller’s return policy, if any.

We welcome you to submit a refund application in any of the following situations:

Purchased of a wrong product but you then placed the correct order from RZSoft.
Purchase of the same product twice or purchase of two products with similar functions.
You don’t receive the confirmation email within 24 hours of purchase, failed to get it after contacting our Support Team, and have not received a timely response (within 24 hours) from our Support Team after making contact.
Software purchased has terminal technical problems, and no solution has been provided within 30 days. We will refund the purchase price if you don’t want to wait for a future upgrade.
Once a refund is issued, the corresponding license will be deactivated. You must uninstall the software and remove it from your computer.

Refunds

We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@rzfun.com